SUJI KIM ONLINE RETURNS POLICY

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).

If you wish to return any item(s) you have purchased, you can either return the item(s) via post to our online store within 14 days from the date of delivery. Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by SUJI KIM. Please contact customer service to organise pre-paid postage.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by SUJI KIM.

This Return policy only applies to online purchases. Online purchases cannot be returned or refunded in store or vice versa.

Returns Policy Conditions

SUJI KIKM is not legally obliged to give refunds of the purchase price or gift cards on items, or exchange them, simply because you have changed your mind about the purchase.

However, under our own SUJI KIM ‘Change of Mind Policy’, if you simply change your mind we do offer an exchange (not refund) or gift card of value equivalent to the purchase price for most items provided that:

  • You return the item within 14 days (inclusive) from the tracked date of delivery
  • You produce your original invoice (receipt) when you return the item
  • The item is in original saleable condition:
  • With all original tags and any sewn labels still attached
  • In an unworn, unopened and unused state
  • A returns form is completed and accompanies your returning item(s)

 

If you are not able to comply with these requirements, SUJI KIM reserves the right to refuse an exchange on change of mind items. SUJI KIM will not accept a bank statement as proof of purchase.

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:

  • Hosiery
  • Hair accessories
  • Earrings and Jewellery
  • Underwear and undergarments

Items on Sale will only be exchanged (not refunded) for change of mind except where the item is faulty or defective (please see our refund policy below).

Items purchased from the SUJI KIM Website cannot be exchanged in store and must be returned to our online returns address.

Gift cards cannot be exchanged or refunded and will expire 12 months from the purchase date.

 

Your right to a refund of purchase price

You are only entitled to a refund for items you purchase from SUJI KIM if the item is:

(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) not ‘of merchantable quality’, meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would,

AND you return the item within 14 days after purchase and provide SUJI KIM with proof of purchase (your original SUJI KIM receipt). If you do not return the item within 14 days you will not be entitled to a refund of the purchase price.

As a proof of purchase – only the original receipt will be accepted as legitimate proof of purchase.

SUJI KIM reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

If you are entitled to a refund but you would prefer to exchange the item or receive a SUJI KIM’s gift card of equivalent value to the item, SUJI KIM is happy to exchange or give you the gift card instead of a refund.

ONLINE EXCHANGES AND REFUNDS

Online Exchanges

If you would like to exchange an item(s) for an alternative item(s) provided all the Returns Policy Conditions are met, please fill out the online Return Request form that is located within My Account under ‘My Orders’ prior to sending the item(s) back.

If you checked out as a guest, simply print off the Returns Request Form and fill it out and post it back along with your item and SUJI KIM receipt to the online returns address listed at the bottom of this page.

Exchanges can only be exchanged for the same value of the purchase price of the item being returned. Your items that you wish to return need to be sent back to our online returns address with enclosed returns and tax invoice (receipt). Return postage costs will be at your expense.

If the alternative size or colour is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment.


View the SUJI KIM Returns Request Form

 

ONLINE RETURNS ADDRESS

Please send all returns to:

SUJI KIM ONLINE
2049 Dandenong Rd,

Clayton

VIC 3168
AUSTRALIA